Privacy Policy – 9xbd

1. Introduction & Scope

• Controller identity: For the purposes of this Privacy Policy, 9xbd is the data controller responsible for the personal data of players who use the 9xbd platform. References to "we", "us", or "our" throughout this document refer to 9xbd.
• Scope of this policy: This policy applies to all personal data collected through the 9xbd website, mobile interface, customer support channels, and any other service or communication we provide. It covers data collected from players located in Bangladesh and elsewhere.
• Third-party links: The 9xbd platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, and Spribe. This Privacy Policy does not extend to those third-party websites or services. We encourage you to review their individual privacy statements.

2. What Personal Data We Collect

• Registration data: When you create a 9xbd account, we collect your full name, date of birth, mobile number, and any other information required to verify your identity and comply with our know-your-customer (KYC) obligations.
• Payment data: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, we collect the relevant payment account details. We do not store full card numbers; sensitive payment credentials are handled directly by our payment partners.
• Transaction history: We maintain a record of all deposits, withdrawals, bets placed, and game outcomes associated with your account. This data is required for financial reconciliation and responsible gaming monitoring.
• Device and usage data: When you access 9xbd, we automatically collect technical information including your IP address, device type, browser version, operating system, session duration, pages visited, and clickstream data. This helps us maintain platform performance and detect suspicious activity.
• Communications data: If you contact our support team via email or chat, we retain the content of those communications for quality assurance, training, and dispute resolution purposes. We also retain records of any self-exclusion or responsible gaming requests you submit.

3. How We Use Your Personal Data

• Service delivery: We use your personal data primarily to operate and maintain your 9xbd account, process financial transactions in Bangladeshi Taka, provide access to casino games and sports betting markets, and deliver customer support.
• Identity verification and KYC: Applicable regulations require us to verify the identity and age of all players. Your identity documents and personal details are used for this purpose, including confirming you meet the 21+ age requirement.
• Fraud prevention and security: We analyse usage patterns, transaction behaviour, and device data to identify and prevent fraudulent activity, money laundering, collusion, and unauthorised account access. Where fraud is detected, we may share relevant data with law enforcement or regulatory bodies.
• Responsible gaming: We use your gaming activity data to monitor for signs of problem gambling and to provide personalised responsible gaming tools such as deposit limits, time-out options, and self-exclusion where requested.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players interact with 9xbd, identify technical issues, and improve the overall experience. This data does not identify you personally.
• Communications: We use your contact details to send transactional messages such as deposit confirmations, withdrawal notifications, and security alerts. We may also send promotional communications about bonuses and offers, provided you have not opted out of marketing messages.

4. Legal Basis for Processing

• Contractual necessity: The primary legal basis for processing your personal data is the performance of the contract between you and 9xbd — namely, the Terms & Conditions you accept when registering. Without this processing, we cannot provide you with a functioning account or gaming services.
• Legal obligation: Certain processing activities — such as KYC identity verification, AML transaction monitoring, and age verification — are required by applicable law. We are obliged to perform these checks regardless of individual consent.
• Legitimate interests: We process device and usage data on the basis of our legitimate interests in maintaining platform security, preventing fraud, and improving our services. These interests are balanced against your privacy rights, and we process only what is necessary for these purposes.
• Consent: Where we rely on consent as a legal basis — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

• Payment processors: To facilitate deposits and withdrawals, we share relevant payment information with our payment processing partners — including bKash, Nagad, Rocket, Upay, and bank partners. These providers are contractually bound to handle your data securely and only for the purpose of processing your transactions.
• Identity verification services: We work with third-party KYC verification providers to confirm player identities and ages. These providers receive only the data required to perform the verification check and are prohibited from using it for any other purpose.
• Regulatory and legal authorities: Where required by applicable law, court order, or regulatory demand, 9xbd may be required to disclose player data to relevant government bodies, financial intelligence units, or law enforcement agencies. We will only comply with lawful and properly served requests.
• No marketing data sales: 9xbd does not and will not sell, rent, trade, or lease your personal data to any third party for their independent marketing or commercial use. Your data is used solely to provide and improve services directly to you.

6. Cookies & Tracking Technologies

• What cookies are: Cookies are small text files placed on your device when you visit 9xbd. They allow the platform to recognise your device, remember your preferences, maintain your session, and collect usage analytics data.
• Types of cookies used: 9xbd uses strictly necessary cookies (required for the platform to function), functional cookies (which remember your preferences), and analytics cookies (which help us understand usage patterns in aggregate, anonymised form). We do not use advertising tracking cookies from third-party ad networks.
• Managing cookies: You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent key platform features — such as staying logged in or processing transactions — from working correctly.
• Session and persistent cookies: Some cookies are session cookies that expire when you close your browser; others are persistent cookies that remain on your device for a set period. Persistent cookies help 9xbd recognise returning players and maintain a consistent experience across visits.

7. Data Retention

• Active account data: While your 9xbd account remains active, we retain all personal and transactional data associated with it. This is necessary to provide uninterrupted service and to comply with our ongoing legal and regulatory obligations.
• Post-closure retention: Following account closure, 9xbd retains certain categories of data — including identity records, transaction history, and KYC documents — for a minimum period as required by applicable financial regulations. After that period, data is securely deleted or permanently anonymised.
• Shorter retention where possible: Where data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, 9xbd will delete or anonymise it promptly. We do not retain data longer than is necessary or proportionate.

8. Your Privacy Rights

• Right of access: You have the right to request a copy of the personal data 9xbd holds about you. Requests should be submitted in writing to our support team. We will respond within a reasonable timeframe and provide the information in a clear, accessible format.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact our support team with the specific information you would like amended.
• Right to erasure: Subject to applicable legal retention obligations, you may request the deletion of your personal data. We will honour such requests where we are not legally required to retain the data in question.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved. During a restriction period, we will continue to store the data but will not actively process it.
• Right to withdraw consent: Where 9xbd processes your data on the basis of consent — such as optional marketing communications — you may withdraw that consent at any time without affecting the legality of prior processing. To withdraw consent, contact our support team directly.

9. Data Security Measures

• Technical safeguards: 9xbd employs industry-standard security measures to protect your personal data, including SSL/TLS encryption for all data in transit, secure server infrastructure, access controls that limit who within our organisation can view sensitive data, and regular security reviews.
• Breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, 9xbd will take immediate steps to contain the breach, assess the impact, and — where required — notify affected players and relevant authorities within the timeframes required by applicable law.
• Your role in security: The security of your 9xbd account also depends on the steps you take. Use a strong, unique password, do not share your login credentials, and contact our support team immediately if you suspect your account has been accessed without authorisation.

10. Children's Privacy & Age Policy

• Strict 21+ requirement: 9xbd is a strictly adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or created an account, we will take immediate steps to close that account and delete the associated data.
• Reporting underage accounts: If you believe a person under 21 has registered on 9xbd, please contact our support team immediately at [email protected] (plain text only — not a link). We take underage gambling prevention seriously and will investigate all reports promptly.

11. Changes to This Privacy Policy

• Right to update: 9xbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The updated policy will be published on this page with a revised effective date.
• Notification of material changes: Where a change to this policy materially affects your privacy rights or the way we handle your data, we will endeavour to provide advance notice through the platform or via direct communication to your registered contact details before the change takes effect.
• Continued use equals acceptance: Your continued use of 9xbd after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and may request account closure.

12. Contact & Privacy Enquiries